Return & Refund
Return & Refund Policy | AllThingsHomelyShop
At AllThingsHomelyShop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our Return & Refund policy is designed to provide a smooth and hassle-free experience.
Returns
We accept returns on most items within 30 days of purchase, provided the product is in its original condition—unused, unwashed, and in the original packaging. To initiate a return, simply follow these steps:
Contact Us: Reach out to our customer service team within 30 days of receiving your order. Please include your order number, the item(s) you wish to return, and the reason for the return.
Return Authorization: After we receive your request, we will provide you with a Return Authorization (RA) number and instructions for the return.
Packaging & Shipping: Please securely package the item(s) to ensure they arrive in their original condition. You are responsible for the cost of return shipping unless the item is defective or incorrect.
Refunds
Once we receive and inspect the returned item(s), we will process your refund within 7 business days. Refunds will be issued to the original payment method used for the purchase. Please note that shipping charges are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged item).
Exceptions
Non-returnable items: Certain items, such as opened or used cleaning products, personalized or custom-made items, and gift cards, may not be eligible for return. Please check product details before purchasing.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will provide a replacement or a full refund, and return shipping costs will be covered by us.
Non-returnable items: Certain items, such as opened or used cleaning products, personalized or custom-made items, and gift cards, may not be eligible for return. Please check product details before purchasing.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will provide a replacement or a full refund, and return shipping costs will be covered by us.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different product, please return the original item and place a new order for the desired product.
Contact Us
If you have any questions or concerns regarding your return or refund, please feel free to reach out to our customer service team. We're here to help!
Thank you for shopping with AllThingsHomelyShop. We appreciate your trust in our products and are committed to ensuring your satisfaction!
